RETURNS & REFUNDS
WE OFFER A 30-DAY RETURN POLICY — SO YOU CAN SHOP WITH CONFIDENCE.
We want you to feel confident when ordering from Studio Molt.
If something isn’t quite right, we’re here to help.
Returns
You have 30 days from receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include proof of purchase
Please note that return shipping costs are the responsibility of the customer.
To start a return, contact us at: post@studio-molt.com
Returns sent without prior approval will not be accepted.
Refunds
Once we receive and inspect your return, we will process your refund.
- Refunds are issued to your original payment method
- Original shipping costs are non-refundable
- Processing time may vary depending on your bank or payment provider
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible.
If the outer packaging is visibly damaged, we recommend documenting it before opening the package, as this may be required by the shipping carrier.
We will make it right as quickly as possible.
Exchanges
If you would like a different item, the easiest way is to:
- Request a return
- Place a new order
Non-returnable items
The following items cannot be returned:
- Sale items
- Gift cards
Questions
If you have any questions, feel free to contact us: post@studio-molt.com