30 DAY GUARANTEE

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. 

RETURN ELIGIBILITY

To qualify for a return, your item must:
- Be unused and in the same condition as received
- Be in the original packaging
- Include a receipt or proof of purchase
- Return shipping costs must be covered by the customer

HOW TO REQUEST A RETURN

To initiate a return, contact us at post@studio-molt.com. If your return is approved, we will provide a return address. The customer is responsible for arranging return shipping.

IMPORTANT: 

Items returned without prior approval will not be accepted.

REFUNDS

Once we receive and inspect the returned item, we will issue a full refund for the product, excluding the original shipping cost. Refunds are processed to the original payment method. Please allow time for your bank or credit card provider to process the refund.

DAMAGES & ISSUES

If your order arrives with visible damage to the outer packaging, the artwork may have been damaged in transit. Please document the damage before opening the package, as couriers may refuse refunds without proof.

Contact us immediately at post@studio-molt.com if your item is defective, damaged, or incorrect so we can resolve the issue.

NON-RETURNABLE ITEMS

- Sale items
- Gift cards

If you have questions about a specific item, please contact us at post@studio-molt.com.

EXCHANGES

If you’d like to exchange an item, the fastest way is to:
1) Request a return at post@studio-molt.com.
2) If approved, place a new order for the desired item.

For any return-related inquiries, reach out to post@studio-molt.com.